📅 Effective Date: March 5, 2025
📅 Last Updated: March 5, 2025

Welcome to Glozya.ca (“we,” “our,” or “us”). These Terms and Conditions (the “Terms”) govern your use of www.glozya.ca (the “Website”). By accessing or using our Website, you agree to comply with these Terms. If you do not agree, please do not use our Website.

1. General Information

  • Glozya.ca is an e-commerce platform selling 18K gold-plated jewelry that is waterproof, hypoallergenic, and tarnish-free.

  • These Terms and Conditions apply to all users, including visitors, registered users, and customers.

  • We reserve the right to update these Terms at any time. The most recent version will always be available on this page.

2. Eligibility & Account Registration

By using our Website, you confirm that: 

✔ You are at least 18 years old or using the Website under parental supervision.
✔ The information you provide is accurate and complete.
✔ You will not share your account credentials or allow others to use your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Product Information & Pricing

  • We strive to provide accurate product descriptions, pricing, and images, but we do not guarantee that all information is free of errors.

  • Prices are listed in Canadian Dollars (CAD) and may change without notice.

  • Discount codes and promotions are subject to specific terms and conditions.

4. Orders & Payments

  • By placing an order, you agree to provide accurate billing and shipping information.

  • We accept secure payments through third-party providers (e.g., PayPal, Stripe, or credit card processors).

  • Your payment details are not stored on our servers.

  • We reserve the right to cancel or refuse any order at our discretion.

5. Shipping Policy

  • We offer free shipping on all orders within Canada—no minimum purchase required.

  • Orders are processed and shipped via Canada Post, UPS, and Purolator within 1 business day.

  • Estimated delivery times vary by location (see Shipping & Delivery Policy for details).

  • No international shipping is available at this time.

📌 For full shipping details, visit our Shipping & Delivery Policy.

6. Returns & Refunds

  • Returns must be initiated within 7 days of delivery.

  • Items must be unworn, in original packaging and meet return eligibility criteria.

  • Final Sale items are non-refundable (see the full list in our Return Policy).

  • Customers are responsible for return shipping costs (with a 50% discount for first-time returns).

  • A 15% restocking fee applies, unless opting for store credit.

📌 For full return guidelines, visit our Return Policy.

7. Intellectual Property Rights

All content on Glozya.ca—including images, text, logos, and designs—is owned by or licensed to Glozya and protected by copyright and trademark laws.

🚫 You may NOT:

  • Copy, modify, distribute, or reproduce our content without permission.

  • Use our branding for commercial purposes without written consent.

8. Limitation of Liability

  • Glozya is not liable for any indirect, incidental, or consequential damages arising from the use of our Website or products.

  • Our total liability for any claim related to your use of our Website shall not exceed the total amount paid by you for the order in question.

  • We do not guarantee uninterrupted or error-free access to our Website.

9. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy.

10. Prohibited Activities

🚫 Users may NOT:

  • Use our Website for fraudulent, illegal, or harmful activities.

  • Interfere with the security or functionality of our Website.

  • Attempt to hack, scrape, or copy data from our Website.

  • Post false, misleading, or offensive content in reviews or comments.

11. External Links & Third-Party Services

  • Our Website may contain links to third-party websites (e.g., social media, payment processors).

  • We do not control these third-party websites and are not responsible for their content or policies.

12. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of Ontario, Canada.

  • Any disputes shall be resolved through negotiation first. If unresolved, disputes may be brought before the courts of Ontario.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of our Website after changes means you accept the revised Terms.

14. Contact Information

For questions about these Terms, please contact us at:

📧 Email: support@glozya.ca
📍 Address: PO BOX 30573 RPO STEVENSON KING, Oshawa, ON, L1J 8L8