Get In Touch
Contact Glozya
We typically respond within 24 hours.
We’re a small Canadian team, and every email to Glozya is read by a human — not a bot. If you have a question about a product, an order, a return, or just want to say hi, we’d love to hear from you. Most emails are answered within 24 hours on business days. Please include your order number (if applicable) to help us respond faster.
Send a Message
Contact Info
support@glozya.ca
@glozya.ca
facebook.com/Glozya.ca
Mailing Address
PO Box 30573, RPO Stevenson King, Oshawa, ON L1J 8L8
Availability
Online 24/7 — responses within 24 hours
What We Can Help With
Orders & Shipping
Questions about order status, tracking, shipping costs, or delivery timing. Include your order number for fastest response. See our shipping and delivery policy for full details.
Returns & Exchanges
Our 30-day satisfaction guarantee covers most reasons for return. Email us with your order number to start a return — we’ll send you a return authorization and instructions.
Product Questions
Sizing, materials, care, or fit questions before you buy. We’re happy to help you choose between styles or confirm a piece works for your skin or lifestyle.
Wholesale & Press
For wholesale inquiries, media requests, or collaboration proposals, email support@glozya.ca with “Wholesale” or “Press” in the subject line.
A Note About How We Operate
Glozya is an online-only Canadian small business. We don’t operate a retail storefront or a phone line — this keeps our overhead low and our prices honest. Our mailing address is a PO Box used for business correspondence and returns. Every order is shipped from Oshawa, Ontario via Canada Post. If you prefer to speak to someone over a live chat or phone call, we understand that online-only doesn’t work for everyone. But we promise: email support is fast, human, and effective. Your emails are read by real people, usually within a few hours on business days.
Still have questions before buying? We’d rather you ask than guess. Email support@glozya.ca or browse our full jewelry collections to explore what we offer.